About Us

our history

Inclusive Disability Assist (IDA) is deeply connected to the Marsden Families Program, a community initiative with a long and meaningful history of supporting people with disability and their families.

Our story begins with the Frederick Marsden Youth Centre, established in 1929 to create a safe and inclusive space where young people of all abilities could come together, take part in activities, and feel a true sense of belonging.

For decades, the Frederick Marsden Youth Centre was more than just a facility—it was a place of connection, friendship, and opportunity, where young people were encouraged to grow in confidence and independence.

evolution of services

As the needs of the community evolved, so too did the vision. Out of this foundation grew the Marsden Families Program, which recognized that supporting individuals with disability also meant supporting their families and carers.

Our services expanded  to wrap around the whole family unit, ensuring that everyone had access to resources, guidance, and community connections that could make daily life easier and more fulfilling.

The Marsden Families Program evolved to provide specialist therapeutic intervention and intensive support services to children, young people, and their families, to assist them to develop the skills, confidence and connections needed to be resilient and capable of actively shaping their own future. This includes the facilitation of the Tertiary Family Intervention Service and Counselling Intervention Service.

our provision of services

In 2021, the Marsden Families Program’s NDIS services were formally rebranded under the name ‘Inclusive Disability Assist’.  Inclusive Disability Assist was created as a key part of the overall organization's evolution, bringing together years of experience, knowledge, and community spirit to provide personalized services for people with disability. Building on the legacy of the Frederick Marsden Youth Centre and the Marsden Families Program, IDA continues to place inclusion, respect, and empowerment at the heart of everything we do

Today, IDA delivers a wide array of services under the National Disability Insurance Scheme.  This includes direct supports to individuals, ranging in age from childhood right through to adulthood, as well as family-based support. We work alongside individuals and families to build opportunities for participation, independence, and connection, ensuring that everyone feels valued and supported.  Our NDIS services include personal care, community participation, group-based activities for adults, group-based activities for children, Support Coordination, Specialist Support Coordination, Plan Management and Implementation of Positive Behaviour Support Plans.

Our Mission

At Inclusive Disability Assist, our mission is to empower individuals with disabilities by providing high-quality, personalized support services that promote dignity, respect, and independence. We are committed to delivering a comprehensive range of tailored services, fostering strong relationships, and continuously enhancing our team’s expertise to ensure every participant receives exceptional care. Through our dedicated and compassionate approach, we strive to create an inclusive community where every individual feels valued and supported in achieving their goals.

Respect & Dignity

Every participant we support is valued, respected, and treated with the utmost dignity.
Comprehensive Services

We offer a wide range of services tailored to meet your needs, including In-Home support, Community Participation, Group Based Activities, Short-Term Accommodation, Support Coordination and Plan Management.
Personalized Care

We pride ourselves on providing personalized service. Our participants are assigned a dedicated contact specialist to assist with any support queries that may arise
Quality Support Workers

Our Support Workers undergo regular training and development to enhance their skill set and knowledge base, ensuring participants receive high quality care and support.
Convenient Location

Located centrally in Kallangur, we offer ample on-site visitor parking for your convenience.

Why we use the word Inclusive in our name

Inclusive Disability Assist’s name is more than a name. We are inclusive because we support people of all abilities, ensuring that your unique needs and goals are respected and met.

We foster community connection by working with individuals, families, and support networks from diverse backgrounds.

Our Services

Meet our Service Delivery Team

Garry

Service Manager
As the Service Manager at Inclusive Disability Assist, Garry brings over 15 years of experience in the disability, community services and employment services sector. He is passionate about delivering high-quality, person-centered care by leading a skilled team and ensuring services align with the National Disability Insurance Scheme (NDIS) framework. Garry thoroughly enjoys working closely with participants, families, and community partners to create tailored support strategies that empower individuals to achieve greater independence and well-being.
garry@inclusiveassist.org
Michelle

Care Leader
Michelle has been working within both the disability and nursing sectors over a 35-year span. Michelle commenced with IDA as a Care Leader which is a position that she thoroughly enjoys as it keeps her in contact with IDA’s participants and families on a daily basis. Michelle is passionate about fulfilling participant’s goals and advocating for their choice and control. Michelle’s goal would be to make a difference in IDA’s participant’s and their family’s lives and to help guide them to empower themselves at all times. Michelle is a advocate for person-centered practice.
michelle@inclusiveassist.org
Shay

Care Leader
Shay brings 10 years of experience in the disability sector, which includes 8 years as a Support Worker and 2 years as a Support Coordinator. In addition to this, Shay brings a wealth of professional insight and a heartfelt commitment to her role. As a Care Leader, Shay manages IDA’s roster to ensure consistent, high-quality support for participants, while also being mindful of team wellbeing and individual strengths. Shay works closely with staff, participants and families to create balanced, person-centered schedules which promote stability and positive outcomes.
shaylee@inclusiveassist.org
Claire

Business Development Coordinator
As the Business Development Coordinator at Inclusive Disability Assist, Claire brings over 7 years’ experience in the disability sector. Claire is heavily ingrained in IDA’s service delivery supports available to participants, and has worked in a wide-range of different roles within the organization. This experience has uniquely positioned Claire to understand the true needs of IDA participants and identify new and exciting ways to expand IDA’s current range of services. Claire utilizes a highly person-centered approach, to best assist participants at all times within her role
claire@inclusiveassist.org
Sep

Operations Coordinator
Sep has been working within the Disability Services sector for over 10 years, and is passionate about people accessing support to reach their full potential. In her role as a Operations Coordinator, Sep is able to ensure that IDA’s Support Worker team receives ongoing support, coaching and mentoring. With a Diploma in Community Sector Welfare and a Diploma in Disability, Sep is able to bring her industry experience to her current role. Sep has previously operated in a Support Coordinator capacity and has a strong understanding of NDIS pricing arrangements.
sep@inclusiveassist.org